Legal Notice


We know that you attach more and more importance to the protection of your personal data and you are right. At Etilux, we attach great importance to the respect of your privacy and we make every effort to protect the confidentiality of your personal data. This document details our practices in the context of collecting information following registration, purchase, consultation and/or request for information from our website. This confidentiality clause applies to all domain names related to the website.

Registration of personal data

Any natural or legal person who registers during a visit to the website as a potential contracting party of Etilux communicates by his registration his personal data to Etilux.

The registration implies the explicit consent that his identification data can be processed in the data file of Etilux. Only legal or natural persons with full legal capacity and ability to act can register.

During the registration process, the natural or legal person defines a username and a password which is validated by Etilux. This information is confirmed by the sending of a summary e-mail by Etilux to the customer.

Out of the rules imposed by the RGPD, the customer is responsible for the confidentiality, security and the actual use of his identifier and password.

Any use of the identifier and the password of a certain customer is supposed to have been made by this customer.

Etilux may make it impossible to use the identifier and the password in a temporary or permanent way, if it appears that the customer is unaware of one or several provisions of the present general conditions.

Privacy policy regarding the use of the website and cookies

Etilux SA understands the importance of the privacy of its customers and the protection of their personal data. This policy describes how we handle and process the personal data we collect.

Scope of application

This website is managed by Etilux SA. It is important for us to create and maintain an environment in which our customers can be assured that their information will not be misused.

We comply with the applicable legislation on the protection of personal data, for example the General Regulations on the Protection of Personal Data 2016/679 and the relevant national legislation. This legislation relates to the protection of your personal data and grants you rights in relation to such data.

The purpose of this policy is not only to explain to you what data we collect about you and how it will be used when you browse our website, but also to ensure that it is processed correctly.

What data is collected?

You do not have to provide us with your personal data in order to use most of our website.

For the purposes mentioned below, Etilux SA may collect and process the following categories of personal data about you:

  • surname, first name, title, telephone, IP address, email address, physical address ;
  • company name, corporate name, registered office and VAT number ;
  • delivery and billing address, company telephone and fax number(s);
  • name and contact details of the company’s contact person(s).

You may also choose to provide additional/optional information when you complete forms on our website or when we contact you (by telephone, e-mail or at trade fairs or events).

In addition, we may also collect and process information obtained through our websites or the devices you use. This includes, for example :

  • Location data (location information collected from social media networks or IP addresses of your device; GPS signals sent by a mobile device).
  • information collected by cookies, web beacons or on the Internet. This information will be collected automatically, and may include websites you have visited before or after ours. We may also collect information about the pages of our website that you visit, your IP addresses, the type of browser you use, browsing time, operating system. This information is aggregated and is not used to identify you. To learn more about how we do this, please consult the articles on the use of cookies.
  • Data that we collect from other websites ;
  • we may record all telephone calls for quality and training purposes;

Etilux SA may also collect publicly accessible information in order to verify the information we have collected and to manage and expand our business.

Why do we collect information?

Etilux SA collects the above-mentioned information to identify your needs and provide you with a better service. More specifically, we collect your information for the following purposes:

  • your personal data will be used to answer your questions about our products and services, to communicate information about our products and to follow online offers;
  • to provide you with the products and services you have ordered;
  • to verify your identity and financial data for the payment of our products and services;
  • to improve our products and services;
  • to investigate complaints about our products and services or our website;
  • comply with legal, regulatory and compliance obligations and requirements;
  • analyse and monitor the use of accounts to prevent, investigate fraud, terrorism, forgery, security incidents or crime and/or report them to the relevant authorities;
  • periodically send promotional emails about our products and services, special offers or other information we think you might find interesting;
  • contact you from time to time to conduct market research, by e-mail or telephone;
  • to process your personal data for specific purposes as mentioned on specific forms published on our website, in our written communication or by e-mail;
  • to conduct surveys relating to our products or services;
  • to process your orders and requests as well as all obligations arising therefrom;
  • to manage your requests, inquiries or complaints, to collect debts, and other legal proceedings and any other general administrative or commercial activity.

How will your information be used and shared?

Etilux SA may share your personal data:

  • with our affiliated companies;
  • with subcontractors;
  • with suppliers for product support.

We may also share your personal data, according to our legitimate interest, with third party suppliers who assist us in the provision of our products and services. Examples include hosting our web servers, data analysis, marketing support and customer services. These companies will only have access to your personal data when it is strictly necessary to carry out their functions. They are prohibited from using it for any other purpose.

Your personal data will not be sold or rented to third parties.

We may disclose your personal data in order to enforce our policies, to comply with our legal obligations or in the interest of safety, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request from a law enforcement agency, regulator or government body. We may also disclose data in connection with actual or potential litigation or to protect our property, safety, personnel and other rights or interests.

If Etilux SA is sold or merged with another company, your data will be disclosed to the advisor of any potential purchaser and will be transferred to the new owners of the company. In this case, we will implement adequate safeguards to ensure the integrity and confidentiality of your personal data. The use of your personal information will, however, remain subject to the application of this Policy.

The data will only be processed and kept by Etilux for the time strictly necessary for the proper execution of the transaction in question (maximum 10 years) or for its statistical purposes (maximum 3 years) and will then be destroyed.

Transfer of your personal data

Etilux SA does not transfer your personal data to third countries outside the European Economic Area.

How do we use cookies?

Certain features on this website are designed to provide you with a better online experience on our site, they can only work if we use cookies. We also use cookies to collect information about your online preferences. Cookies are text files containing small pieces of information. They are sent by a web server to a browser, allowing the server to assign a unique identification to the browser on each page. They will be stored on your computer, tablet or phone when you browse a website.

Cookies may contain identifying information. Cookies allow us to obtain information about the use of our websites. This information may be analysed on our behalf by third parties.

On our website, we use the following categories of cookies

Cookies strictly necessary

They are essential to enable you to navigate the website and use its features. Without them, it is impossible to provide the services you have requested, such as the retention of your login details or the items in your shopping cart.

Performance cookies

These cookies collect anonymous information about how visitors to our website use it. For example, we use cookies [e.g. Google Analytics] to help us understand how our customers find, navigate and use our website. They also highlight areas where we can improve, such as the browsing experience, shopping experience and our marketing campaigns. The data recorded by these cookies does not contain any personal information that can be used to establish your individual identity.

Feature cookies

These cookies record your choices, such as the country from which you are browsing our site, the language used and search parameters such as size, colour or product range. They can then be used to provide you with a more appropriate experience based on your selections and to personalise your visits and make them more enjoyable. The information collected by these cookies can be made anonymous and cannot track your browsing activities on other websites.

Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertisements more relevant to you, based on your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of an advertising campaign. Cookies are generally placed by third party ad networks. They remember which websites you visit. This information is shared with other parties such as advertisers. For example, we use third parties such as Google, Facebook to provide you with more personalized advertising when you browse other websites.

Social media cookies

These cookies allow you to share your activities on the website on social media such as Facebook, Linkedin and Twitter. They are not under our control. To learn more about how they work, please refer to the respective privacy policies of these social networks.

Google Analytics

We also use third party services such as Google Analytics to collect information about visitors to our websites. This information is aggregated to determine the number of visits, average time spent on the page, pages viewed, etc. This information is then used to improve the content of our websites. We use this information to measure the use of the site, but also to improve the content and value of the site. For more information on how Google processes your data, please visit the Your data page. If you wish to disable Google Analytics in your browser, please download the Google Analytics add-on.

Deletion of cookies and other information

Some cookies are deleted when you close your browser (session cookies). Others remain on your device until they expire or you delete them from your cache (persistent cookies or tracking code). With them, we can remember certain things about returning visitors.

If you wish to delete cookies already installed on your computer, please consult the help of your Internet browser. There you will find instructions on how to locate the file or directory that stores cookies. You will also find instructions in the help option in the toolbar of most browsers to prevent your browser from accepting new cookies, to notify you when you receive a new cookie, or to disable cookies altogether. Please keep in mind that some personalized services may be unavailable if you choose to disable cookies.

Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.

For more information about cookies, please visit: allaboutcookies or youronlinechoices which contain more information about behavioural advertising and online privacy.

Invisible pixels

Some of our web pages may contain electronic images known as web beacons (sometimes also known as clear gifs) that allow us to count users who have visited those pages. Web beacons collect only limited information including a cookie number, the time and date the page was viewed, and a description of the page on which the web beacon is located. Our sites may also contain web beacons placed by third party advertisers. They do not contain any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Rights of the persons concerned

You have the right to access and obtain a copy of the information we hold about you. If your personal data has changed, you may ask us to correct, complete or delete outdated, incorrect or incomplete data we hold about you. In addition, you have the right to limit the processing of your data and to object to the processing of your personal data. You also have the right to receive personal data about you, which you have provided to a data controller, in a structured, commonly used and machine-readable format and you have the right to transfer such data to another data controller.

If you chose to receive commercial e-mails, newsletters,… from us when you registered on the website, you can withdraw your consent if you have changed your mind.

We may ask you to provide proof of your identity to ensure that you have a legitimate right to make a request and to verify that we provide the answers to the person who has the legitimate right to send us one of the above-mentioned requests and to obtain the information.

Please note that in certain circumstances permitted by law, we may refuse access to your information or not comply with your request where permitted by applicable data protection legislation.

If you wish to obtain further information about the processing of your personal data or if you wish to exercise your rights, please contact us at Etilux SA, Rue de l’Espérance, 42 à 4000 Liège or by email at:

You have the right to lodge a complaint with the competent supervisory authority : Commission de la vie privée

Confidentiality of collected data

With regard to the confidentiality and processing of data relating to natural persons, Etilux refers to the General Data Protection Regulation (GDPR), adopted on 27 April 2016 by the Parliament and Council of the European Union, which enters into force on 25 May 2018.


Etilux SA undertakes to do its utmost to guarantee the security of your data. We have implemented reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, accidental or unlawful alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed. However, you should keep in mind that the Internet is an open system and we cannot guarantee that no unauthorized third party will ever be able to circumvent these measures or use your personal data for inappropriate purposes.

This website may contain links to third party websites. Etilux NV is not responsible for the content of these sites or for the privacy standards and practices of such third parties. We recommend that you read and understand the relevant privacy policies of these third parties and their websites before accepting their cookies and consulting their websites in order to ensure that your personal data is sufficiently protected

Amendments to this policy

Etilux SA may from time to time modify and update this policy to ensure that it reflects the way we process your personal data at that time. We will publish an updated version of this Policy on the same web page and it will be effective at the time of its publication. Please check this web page regularly to ensure that you are aware at all times of what information we collect and process, how your data is used, under what circumstances and when we will share it with third parties.

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